LOCATIONSCUSTOM BUILD YOUR FUTURE
Custom Truck One Source has developed the Service Technician Education Program (STEP) to provide our technicians with a clear path for career advancement, ranging from Apprentice to Master Technician. Through a combination of assessments, certifications, practical experience, and ongoing education, technicians can systematically enhance their skills and expertise, reflecting our commitment to their professional growth and development.
Custom Truck One Source has developed the Service Technician Education Program (STEP) to provide our technicians with a clear path for career advancement, ranging from Apprentice to Master Technician. Through a combination of assessments, certifications, practical experience, and ongoing education, technicians can systematically enhance their skills and expertise, reflecting our commitment to their professional growth and development.
ADVANCE YOUR CAREER AT CUSTOM TRUCK ONE SOURCE
At Custom Truck One Source, we’re dedicated to empowering our service technicians with the tools and resources they need to thrive in their careers. That’s why we’ve developed the Service Technician Education Program (STEP), offering a structured path for technicians to advance through five levels of accreditation, from Apprentice to Master Technician.
Progression within STEP is determined by a combination of factors, including initial assessment scores, earned certifications and continuing education through CTU, practical experience, demonstrated leadership, and managerial evaluations. Each aspect contributes points towards tier advancement, allowing technicians to systematically elevate their status and expertise in the field as they accumulate experience and achievements. This comprehensive program not only defines performance expectations but also provides a clear roadmap for skill development and career progression.
EMPLOYEE SPOTLIGHT: MY JOURNEY FROM TIER 4 TO SERVICE MANAGER
jumpstart your career here
TIER 1
Apprentice Technician
Apprentice Technicians start with 0-14 credit points and up to three years of experience. This entry-level role is perfect for recent technical school graduates or those showing great skill and problem-solving abilities on the CTOS manufacturing floor, setting the foundation for their technical career.
TIER 2
TIER 3
Advanced Technician
Advanced Technicians, with 24-49 credit points and at least five years of experience, take on essential tasks involving the assessment, diagnosis, and repair of equipment across rental, sales, and customer-owned assets, ensuring high-level functionality and reliability.
TIER 4
TIER 5
Master Technician
Master Technicians stand at the pinnacle with 100+ credit points and over seven years of experience, embodying leadership within the team. As mentors and leading service providers, they handle complex assessments, diagnoses, and repairs across a diverse equipment spectrum, showcasing unparalleled expertise and guiding the next generation of technicians.
Intermediate Technician
Intermediate Technicians, with 15-24 credit points and over three years of experience, undertake critical roles in assessing, diagnosing, and repairing equipment. Their responsibilities span across rental, sales, and customer-owned machinery, ensuring each piece operates at its best.
Specialist Technician
Specialist Technicians, achieving 50-99 credit points and boasting over five years of experience while serving in leadership roles, guide and mentor their peers. Their responsibilities extend to assessing, diagnosing, and repairing equipment, setting standards of excellence and expertise within the team.
TIER 1
Apprentice Technician
Apprentice Technicians start with 0-14 credit points and up to three years of experience. This entry-level role is perfect for recent technical school graduates or those showing great skill and problem-solving abilities on the CTOS manufacturing floor, setting the foundation for their technical career.
TIER 2
Intermediate Technician
Intermediate Technicians, with 15-24 credit points and over three years of experience, undertake critical roles in assessing, diagnosing, and repairing equipment. Their responsibilities span across rental, sales, and customer-owned machinery, ensuring each piece operates at its best.
TIER 3
Advanced Technician
Advanced Technicians, with 24-49 credit points and at least five years of experience, take on essential tasks involving the assessment, diagnosis, and repair of equipment across rental, sales, and customer-owned assets, ensuring high-level functionality and reliability.
TIER 4
Specialist Technician
Specialist Technicians, achieving 50-99 credit points and boasting over five years of experience while serving in leadership roles, guide and mentor their peers. Their responsibilities extend to assessing, diagnosing, and repairing equipment, setting standards of excellence and expertise within the team.
TIER 5
Master Technician
Master Technicians stand at the pinnacle with 100+ credit points and over seven years of experience, embodying leadership within the team. As mentors and leading service providers, they handle complex assessments, diagnoses, and repairs across a diverse equipment spectrum, showcasing unparalleled expertise and guiding the next generation of technicians.
STEP FORWARD TO LAUNCH YOUR CAREER
CHASSIS
CHASSIS MOUNTED EQUIPMENT
ELECTRICALSPECIALIZATIONS AND SKILL DEVELOPMENT
In the Service Technician Education Program (STEP), technicians have the opportunity to delve into five distinct specializations: Diesel Engine, Chassis, Hydraulic, Electrical, and Chassis Mounted Equipment. Each specialization offers a tailored curriculum designed to hone technicians’ skills and expertise in their respective areas. Through a combination of coursework, technicians earn credit points, marking their progress within the program. These courses are available through various avenues, including online learning platforms like Custom Truck University’s Learning Management System (LMS), vendor portals such as Cummins Quickserve, Freightliner DTNA, Muncie, as well as in-person classroom settings. It’s important for technicians to be mindful of any pre-requisites associated with certain courses, and they are encouraged to consult with management or the Training Director to ensure they have fulfilled all requirements before enrolling.
Technicians enrolled in the STEP program have the flexibility to complete courses across different specializations to accumulate credit hours, provided they meet the specific pre-requisites for each course. This approach allows technicians to tailor their learning experience to their interests and career aspirations while gaining a comprehensive understanding of various aspects of truck maintenance and repair. Whether advancing their expertise in diesel engines, mastering electrical systems, or tackling hydraulic components, technicians have access to a diverse range of courses aimed at enhancing their skills and advancing their careers within Custom Truck One Source.
In the Service Technician Education Program (STEP), technicians have the opportunity to delve into five distinct specializations: Diesel Engine, Chassis, Hydraulic, Electrical, and Chassis Mounted Equipment. Each specialization offers a tailored curriculum designed to hone technicians’ skills and expertise in their respective areas. Through a combination of coursework, technicians earn credit points, marking their progress within the program. These courses are available through various avenues, including online learning platforms like Custom Truck University’s Learning Management System (LMS), vendor portals such as Cummins Quickserve, Freightliner DTNA, Muncie, as well as in-person classroom settings. It’s important for technicians to be mindful of any pre-requisites associated with certain courses, and they are encouraged to consult with management or the Training Director to ensure they have fulfilled all requirements before enrolling.
Technicians enrolled in the STEP program have the flexibility to complete courses across different specializations to accumulate credit hours, provided they meet the specific pre-requisites for each course. This approach allows technicians to tailor their learning experience to their interests and career aspirations while gaining a comprehensive understanding of various aspects of truck maintenance and repair. Whether advancing their expertise in diesel engines, mastering electrical systems, or tackling hydraulic components, technicians have access to a diverse range of courses aimed at enhancing their skills and advancing their careers within Custom Truck One Source.